Support & Maintenance

Software does not stop needing attention after launch. Servers need patching. Dependencies release security updates. User feedback reveals edge cases nobody anticipated. Traffic grows and performance degrades. The question is not whether your software will need maintenance. It is whether you have a plan in place before something breaks at 3 AM.

FicAition provides ongoing support and maintenance that keeps your software running smoothly while your team focuses on business growth. We handle the operational burden: monitoring, patching, bug fixes, performance optimization, and incident response.

Our support services cover three tiers. Application Support and Maintenance provides ongoing bug fixes, security patches, dependency updates, performance monitoring, and minor feature enhancements under a monthly retainer. Managed Hosting and DevOps handles infrastructure management including server monitoring, scaling, backup verification, SSL renewal, and incident response with defined SLAs. And 24/7 Incident Response provides round the clock monitoring with automated alerting and human escalation for critical issues.

Every support engagement starts with a health check of your existing systems. We document your infrastructure, set up monitoring for critical metrics, create runbooks for common issues, and establish escalation procedures. This foundation means that when issues arise, our team resolves them quickly because we already understand your architecture.

We offer flexible retainer models: monthly hours pools for companies with variable needs, fixed scope retainers for predictable maintenance work, and dedicated engineer arrangements for organizations that need consistent availability.