THE GUARANTEE
20% off if we miss your deadline. We have never paid it.
Agencies talk about timelines. We put money on them. Every fixed price build includes a 20% deadline guarantee. If we miss the delivery date we agreed on, your final invoice drops 20%. No appeals, no committee. Since 2023 across 20+ projects, we have never paid it. Here is why it holds.
20%
Off the invoice if we miss the agreed date
0
Times we have paid it since 2023
20+
Projects shipped on the date we committed
What “missed” means
The deadline is the date in your signed Statement of Work, written in plain English. If we do not deliver the agreed scope by that date, the guarantee triggers.
- •Date is captured in the SOW before kickoff, not after
- •Delay is measured from that date, not from any verbal estimate
- •A one day delay triggers the full 20%. No partial credit, no sliding scale
What “delivery” means
Delivery is the agreed scope deployed to production on your infrastructure, with handover complete. Not staging, not a demo. The real thing in the real environment.
- •Code pushed to your repo under your accounts
- •Deployed to your production environment and reachable by end users
- •Handover completed: credentials, runbook, monitoring access
- •30 day stabilization window begins on the delivery date
Exclusions
The guarantee is real, not a marketing line. Which is why the exclusions are real too. These are the only situations where the clock pauses.
- Scope changes over 10%. If you add more than 10% new scope mid build, we rebaseline the date together. Small tweaks under 10% stay on the original date.
- Third party dependencies. If a payment gateway, CRM API, or government portal blocks progress and it is not within our control, the clock pauses only for that blocker and resumes when resolved.
- Client side delays. If we wait more than 5 business days on feedback, approvals, or access you owe us, the deadline shifts by the number of days we waited.
- Force majeure. Natural events, state action, infrastructure outages outside Cloudflare and AWS scope. Standard commercial clause.
What shipping on time actually looks like
AI Automation · Digital Employees · WhatsApp
The 24/7 Digital Employee
34% close rate increase
FinTech · SaaS · MVP Development
From Pitch Deck to Series A in 10 Weeks
AED 4.4M seed round raised
E-commerce · Operations · Automation
From 45 Hours of Manual Work Per Week to Running on Autopilot
41hrs saved per week
Put the guarantee to work
Book a Discovery Sprint. 90 minutes. 1,500. Fixed price proposal in 48 hours.