Digital Employee Readiness Check

3 minutes. Find out if your business is ready for an AI employee or if you'd be automating chaos.

Question 1 of 6

When a new customer enquiry comes in, is there a written process for what happens next?

Yes, documented step by step

Roughly, but mostly in my head

Different people handle it differently

No process. Whoever sees it first replies

Question 2 of 6

Is your pricing written down somewhere a new team member could find in under 2 minutes?

Yes, a clear price list or rate card exists

Most of it, but some pricing is case by case

It's in my head or scattered across old quotes

I make it up based on the customer

Question 3 of 6

Where is your customer data right now?

One CRM or system with everyone in it

A spreadsheet that's mostly up to date

Split across WhatsApp, email, notes, and my memory

I don't really have a customer list

Question 4 of 6

What happens to enquiries that come in after business hours?

Auto-reply acknowledges and sets expectations

I usually reply from my phone when I see it

They wait until next morning

Honestly, some get missed completely

Question 5 of 6

Could you describe your top 5 services and what makes each one different in under 60 seconds?

Yes, clearly defined with descriptions written down

I could say it out loud but it's not written anywhere

Our services kind of blend together depending on the client

We do a bit of everything honestly

Question 6 of 6

If a customer asks a question you get every week, is the answer written down somewhere?

Yes, we have FAQs or saved replies ready

Some of them, but I still type most replies from scratch

No, I answer each one individually every time

I don't even know which questions come up most